Malina Casino - プレイヤーの撤退が遅れています。

Good evening. On October 17th, 2024, I requested a withdrawal of €350 and I have not yet received the amount in my account. Today marks 14 days, and the response from the chat is always the same. In the past, I have always been able to play and withdraw from this casino without any issues, and now it's been 14 days waiting to receive the amount in my account. The deposit was made via MBWAY and the withdrawal by bank transfer. Can you help? Thank you.

Boa noite. No passado dia 17.10.2024 levantei 350€ e até hoje não recebi o valor na conta. Hoje faz 14 dias e no chat a resposta é sempre a mesma. No passado sempre consegui jogar e levantar neste casino sem problema nenhum e agora estou já ha 14 dias para receber o valor na conta. O deposito foi feito por mbway e o levantamento por transferência bancária. Podem ajudar? Obrigado

Hello Knotz12345,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick