Malina Casino - プレイヤーの撤退が遅れています。

Good morning, I requested a withdrawal of 400 euros from this casino on 10/29. Their policy states a maximum of 3 business days for processing, and this time frame has already passed. I have contacted their support multiple times, but all they say is to be patient without providing any explanation for the delay.

Καλημέρα έχω ζητήσει μία ανάληψη 400 ευρώ από το συγκεκριμένο καζίνο στις 29/10. Έχουν ως πολιτική το μέγιστο των 3 εργάσιμων ημερών και αυτές έχουν περάσει. Μίλησα πολλές φορές μαζί τους στην υποστήριξη και το μόνο που λένε είναι να κάνω υπομονή χωρίς να δίνουν κάποια εξήγηση για την καθυστέρηση.

Hello Dimitrinhio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good evening the account says no verification is currently needed. The money was from actual balances and not bonuses. And I talk every day after the request and the answer I get is to be patient and nothing else about the reason for the delay

Καλησπέρα ο λογαριασμος λέει ότι προς το παρόν δεν χρειάζεται επαλήθευση. Τα χρήματα ήταν από πραγματικά υπόλοιπα και όχι μπόνους. Και μιλάω κάθε μέρα μετά το αίτημα και η απάντηση που παίρνω είναι να κάνω υπομονή και τίποτα άλλο για το λόγο της καθυστέρησης

Good evening. Today my withdrawal was finally completed. Although it is supposed, as they told me, that the financial department does not work on Sundays. Anyway thanks for the help.

I will also leave a review in case it helps someone.

Καλησπέρα. Σήμερα τελικά ολοκληρώθηκε η ανάληψη μου. Αν και υποτίθεται όπως μου λέγανε ότι το οικονομικό τμήμα δε λειτουργεί Κυριακές. Όπως και να χει ευχαριστώ για την βοήθεια.

Θα αφήσω και κριτική μήπως βοηθηθεί κάποιος.

Dear Dimitrinhio, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru