Malina Casino - プレイヤーの撤退が遅れています。

Good morning, I requested a withdrawal of 400 euros from this casino on 10/29. Their policy states a maximum of 3 business days for processing, and this time frame has already passed. I have contacted their support multiple times, but all they say is to be patient without providing any explanation for the delay.

Καλημέρα έχω ζητήσει μία ανάληψη 400 ευρώ από το συγκεκριμένο καζίνο στις 29/10. Έχουν ως πολιτική το μέγιστο των 3 εργάσιμων ημερών και αυτές έχουν περάσει. Μίλησα πολλές φορές μαζί τους στην υποστήριξη και το μόνο που λένε είναι να κάνω υπομονή χωρίς να δίνουν κάποια εξήγηση για την καθυστέρηση.

Hello Dimitrinhio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick