Malina Casino - プレイヤーの撤退が遅れています。

Hello, I am experiencing issues with this casino. First of all, when it comes to withdrawals, I was told multiple times in the chat that verification was not required and I could proceed with withdrawals without any issues. However, it has been 4 days now and my withdrawal has not even been approved yet. In the chat, they keep saying the same thing, claiming they have sent multiple reminders, but these are all lies. Therefore, I have decided to file a complaint against them. Thank you.

Salve sto avendo problemi con questo casino ,inanzitutto per prelevare sottolineo che più volte in chat mi è stato chiesto che non c'è bisogno della verifica e posso tranquillamente prelevare, il problema è che sono passati ormai 4 giorni e il mio prelievo non è stato ancora nemmeno approvato ,in chat dicono sempre la stessa cosa che hanno inviato vari solleciti ma sono tutte bugie ..quindi ho deciso di aprire un reclamo nei loro confronti.grazie

Dear anto0909po,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

reading the reviews I decided to protect myself with regards to the verification documents several times in chat they told me that there is no need for verification, in fact I attach photos of this then in chat they give vague answers about the delay in the withdrawal, greetings.

leggendo ĺe recensioni ho deciso di tutelarmi per quanto riguarda i documenti di verifica più volte in chat mi hanno detto che non c'è bisogno di verifica ,infatti allego foto di questo poi in chat danno risposte vaghe sul ritardo del prelievo,saluti.

Thank you for your reply, anto0909po. I would like to emphasize again we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

I will certainly wait for further updates..thanks for the support.

Certamente infatti aspetterò ulteriori aggiornamenti..grazie del supporto.

Update, I am no longer allowed to write in chat for withdrawal support..when I click the chat does not open...

Aggiornamento ,non mi è più permesso di scrivere in chat per supporto del prelievo..quando clicco non si apre la chat ...

Update they paid just now, but I didn't like the withdrawal management and I don't recommend this casino to anyone. you can close the complaint. thanks to guru casino for the support

Aggiornamento hanno pagato proprio ora ,ma non mi è piaciuta la gestione dei prelievi e non consiglio questo casino a nessuno.si può chiudere il reclamo.grazie a guru casino per il supporto

Dear anto0909po,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru