Malina Casino - プレイヤーの撤退は遅れており、解決されていません。

I requested a withdrawal, but even though it has been approved and completed, my bank account has not been credited. I requested a payment receipt, and they don't want to give it to me; they just tell me I have to wait. I've been waiting a week to get my money, and nothing has changed. I see my money as lost, and I feel like this is a scam site based on previous reviews.

Solicite retiro a pesar que se ha aprobado y finalizado mi cuenta bancaria no se ha abonado, solicite una constancia de pago y no me lo quieren dar solamente me dicen que tengo que esperar. una semana esperando para obtener mi dinero y nada siguen con lo mismo, yo lo veo por perdido mi dinero y siento que es una pagina de estafadores por las reseñas que tiene anteriormente.

Dear willy7352,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

My withdrawal was approved and finalized on 12/30/2024, it has exceeded the delivery time of funds. According to their rules, it says that it takes a maximum of 5 business days, so I contacted the support of their page, the only thing they tell me is that they will send me an email, for which they never respond. I requested proof of payment, but they still do not send it to me. They do not respect their terms and conditions.

I'm not the only one who has the same problem, it's not fair that this is happening and the MALINA betting page has a review of 9 out of 10, it's one of the worst experiences I've had in this world of betting pages...

Mi retiro esta aprobado y finalizado desde 30/12/2024, ha excedido con el tiempo de entrega de fondos, Según sus normas dice que se demoran máximo 5 días hábiles, por lo cual me contacte con el soporte de su pagina, lo único que me dicen que me enviaran un correo por lo cual nunca responden, Solicite constancia de pago de igual forma no me lo envían. No respetan sus términos y condiciones.

No soy el único que tiene el mismo problema no es justo que este pasando esto y la pagina de apuesta MALINA Tenga una reseña de 9 de 10, es una de las peores experiencias que he tenido en este mundo de las paginas de apuestas...

Dear willy7352, have you received the money?

Dominika, I have not received the money yet despite the claims I have filed.

Dominika por ahora no he recibido el dinero pese a los reclamos presentado.

Dear willy7352, have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear willy7352,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.