Malina Casino - プレイヤーの賞金の引き出しが遅れます。

Good afternoon.

On December 19, 2024, I won approximately €1500 at this casino. Since I have a withdrawal limit of €500 per day, I withdrew €500 on the 19th, €500 on the 20th, and €500 on the 21st of December, 2024. As of today, it's been 14 days since my first withdrawal, and I still haven't received anything.

My winnings were achieved without any associated bonuses, the deposit was made through MB Way, and the withdrawals were made via bank transfer.

Today, once again, I went to the chat and was informed, once again, that everything is fine with my account and I will receive the amounts as soon as possible.

My account with this casino is verified and I have even made previous withdrawals without any issues. Can you help me?

Thank you

Boa tarde.

No passado dia 19.12.2024 ganhei cerca de 1500€ neste casino. Como tenho limite de levantamentos de 500€ por dia efetuei levantamento de 500€ no dia 19, 500€ no dia 20 e 500€ no dia 21 de Dezembro de 2024. Acontece que hoje ja vão passar os 14 dias sobre o primeiro levantamento e ainda não recebi nada.

Os meus ganhos foram conquistados sem bonus associados o depósito foi feito através de mbway e os levantamentos foram feitos através de transferência bancária.

Hoje mais uma vez fui ao chat e fui mais uma vez informado que está tudo bem com a conta e que irei receber os valores o mais rápido possivel.

Tenho a conta neste casino validada e inclusivamente ja fiz levantamentos anteriores sem problema nenhum. Podem ajudar?

Obrigado

Dear Knotz12345,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please share screenshots of your withdrawal requests?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.