Malina Casino - プレイヤーは引き出しの遅延を経験します。

Hi,

I am waiting for the payment of money from 20.03 21.03 22.03 these are three payments it has been almost a month and I still have not received the money. I receive messages that I should be warm because they have a lot of payments

Dear DanPaw,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem with the withdrawal of funds from the casino.

To better understand your situation and assist you more effectively, could you please provide answers to the following questions?

• Did you select the same payment method for withdrawing your winnings as you used for depositing?
• Did you play with or without a bonus? If you played with a bonus, please send me a screenshot or a link.
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hey,

I made deposits using BLIK, but I made withdrawals earlier and there was no problem to my bank account, but these were smaller amounts.

I played without a bonus.

Now I have email from casino. I translated for English. And everytime the same answer.

"Dear Mr. Daniel,

Thank you for contacting MalinaCasino Customer Service.

Thank you for waiting.

I have checked your withdrawal. The information in the system indicates that there has been a delay in processing it. At the moment I do not see a specific date for the withdrawal to be processed. However, I would like to assure you that there is nothing to worry about and that the withdrawal is safe. We kindly ask for your patience while the withdrawal is being processed and apologize for any inconvenience.

Once the withdrawal process is complete, we will immediately send you a confirmation via email."

Thank you very much, DanPaw, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.