Malina Casino - プレイヤーは撤退ポリシーについて問い合わせています。

I wanted to ask if the withdrawals on this site are safe and why the maximum withdrawable in one day is 500 euros and more if the winnings can be collected by bank transfer

Volevo chiedere se i prelievi su questo sito sono sicuri e perche il massimo prelevabile in un giorno e ' 500 euro e in più se le.vincite possono essere riscosse con bonifico bancario

Dear Domenico,

Thank you very much for submitting your query. I have checked general terms and conditions, and this is what I found https://malinacasino.com/en/info/rules:

"All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal."

"The customer’s VIP level is determined by the activity during 30 (thirty) calendar days prior to the submission of the withdrawal request and can be changed depending on the ratio of deposits and withdrawals which were made and bonuses which were received."

Could you please advise if you have tried to communicate a possibility of depositing and withdrawing funds through your favorite payment method with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Domenico,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.