Malina Casino - 閉鎖リクエストにもかかわらず、プレイヤーのアカウントは開いたままです。

Good morning, I requested the closure of my account for gambling addiction on January 27th, my account is still open and yesterday it allowed me to deposit 140 euros.

Forward via email screenshot with the casino where I confirm my closure request.

My request to close was ignored and for this reason I am requesting a refund of my deposits from yesterday.

Thank you

Buongiorno, ho richiesto la chiusura del mio conto per ludopatia in data 27 gennaio, il mio conto è ancora aperto e ieri mi ha permesso di depositatare 140 euro.

Inoltro tramite screenshot email con il casino dove confermo la mia richiesta di chiusura.

La mia richiesta di chiusura è stata ignorata e per questo chiedo il rimborso dei miei depositi di ieri.

Grazie

Dear Enjoy1984,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

I have sent the closure requests via email, the first was on January 27th, the second was on February 15th, and the third I sent yesterday.

Ho inviato tramite email le richieste di chiusura, la prima era il 27 gennaio, la seconda era il 15 febbraio, e la terza l ho inoltrata ieri.

I would like to inform you that the casino has now closed my account.

I forwarded casino emails.

Thank you

Informo che il casino ha chiuso ora il mio account.

Ho inoltrato email del casino.

Grazie

Dear Enjoy1984, was there any balance in your casino account at the time of the closure?

No no balance.

No nessun saldo.

Thank you very much, Enjoy1984, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.