Maneki Casino - プレイヤーは入金後にアカウントにアクセスできません。

As a new user, I found this casino and was intrigued by the pay n play feature, so I decided to deposit money. I deposited using the pay n play option, but after the deposit, nothing happened and no account was created for me to play with. I couldn't create any login information, and it's not possible to log into this casino using bank credentials. The money was deducted from my account, and the live chat wasn't much help.

Uutena käyttäjänä löysin kyseisen kasinon ja pay n play ominaisuuden innoittamana menin tallettamaan rahaa. Talletin käyttäen pay n play ominaisuutta mutta kun olin rahat tallettanut ei mitään tapahtunut eikä tiliä luotu jolla olisin voinut pelata. En päässyt tekemään mitään sisäänkirjautumis tietoja eikä kyseiselle kasinolle voi kirjautua pankkitunnuksilla. Raha veloitettiin tililtä ja live chatistä ei hirveästi apua ollut.

Dear Jokezux,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I understand, I never got an account at the casino even though at pay n play casinos an account is created automatically upon deposit.

Ymmärrän, kasinolle minulle ei ikinä tullutkaan tiliä vaikka pay n play kasinoilla tili luodaan automaattisesti talletuksen yhteydessä.

Dear Jokezux,

I would definitely recommend to wait only in such cases.

The most important thing is to forward all the evidence of your deposit to the casino e-mail support as soon as possible so they can locate the lost transaction.

There can be cases where the money simply returns to your payment provider but it may take a week or two.

Be sure to let the casino know what happen along with the proof of payment.

Let us know in case of any update.

Will be awaiting your response.

Regards,

Nick

Dear Jokezux,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.