Maneki Casino - 選手の退会が遅れました。

Hello Casino Guru team,

I have a big problem with Maneki Casino. I applied for a payout of 400 euros on October 6th, 2022. This was quickly confirmed because I am a Vip and submitted all the documents a long time ago. According to the payout method and support, the transfer takes 5-7 days. These are over and I still haven't received any money. Normally, the payout takes 1 day (already paid out more often at Maneki). The support doesn't help me any further, the same statements are given again and again, which make me more and more angry over time. The email support doesn't answer anymore either. I'm really at a loss. Can you possibly help me?

Greetings Pavel

Hallo Casino Guru-Team,

Ich habe ein großes Problem mit dem Maneki Casino. Ich habe am 6.10.2022 eine Auszahlung von 400 Euro beantragt. Diese wurde zügig bestätigt, da ich Vip bin und alle Dokumente schon lange eingereicht habe. Laut Auszahlungsmethode und Support dauert die Überweisung 5- 7 Tage. Diese sind vorbei und ich habe immernoch kein Geld erhalten. Normaler dauert die Auszahlung 1 Tag ( bereits öfter bei Maneki ausgezahlt). Der Support hilft mir nicht weiter es werden immer wieder die gleichen Aussagen gegeben, die mich mit der Zeit immer wütender machen. Der Email support antwortet mittlerweile auch nicht mehr.Ich bin langsam echt ratlos. Könnt ihr mir eventuell weiterhelfen?

Gruß Pawel

Dear Pawelss,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you received your last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Thank you for your reply.

Best regards,

Kristina

Hello Kristina,

My last successful withdrawal was on 10/01/2022. Payment amount was 100 euros via bank transfer. The current payment that I have not received is also via bank transfer.

Many Thanks

Greetings Pavel

Hallo Kristina,

Meine Letzte erfolgreiche Auszahlung war am 1.10.2022. Auszahlungsbetrag waren 100 Euro via Banküberweisung. Die aktuelle Auszahlung die ich nicht erhalten habe ist ebenfalls über Banküberweisung.

Vielen Dank

Gruß Pawel

Hi

I put pressure on the casino again and contacted my vip manager. The money was finally or again transferred. Nonetheless, thanks for the offered help

Hallo

Ich habe nochmal Druck gemacht beim Casino unf mit mein Vip Manager kontaktiert. Das Geld wurde endlich bzw. Nocheinmal überwiesen. Trotzdem danke für die angebotene Hilfe

Awesome news, Pawelss. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.