Maneki Casino - 選手の退場が遅れています。

The casino is not paying out; I have complained several times via live chat and all I get is this response: "Your request has been forwarded to the responsible department, you will receive an email"

So, my withdrawals are approved, my account is fully verified, the money has been taken from my casino game account, but it has never been received in my bank account.

I have checked my IBAN, everything is fine.

The payout was twice made via "Instant Bank Transfer", see attachment.

Casino zahlt nicht aus, mehrmals im Livechat mich beschwert, nur eine Antwort kriege ich "Ihre Anfrage ist weiter an zuständige Abteilung geleitet, Sie kriegen ein Email"

Also Auszahlungen sind Akzeptiert, Konto ist vollverifiziert, das Geld ist von Casino spielkonto weg, aber nie auf mein Bankkonto eingegangen.

IBAN überprüft ist alles korrekt.

Auszahlung war 2 mal mit "Instant Bank Transfer" siehe Anhang.

Dear ALISA1975,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue with Maneki Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Do I understand correctly that you have not received the two payments from August and April?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear ALISA1975,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.