Manga Casino - プレイヤーのデポジットが不足しています。

Hello, I deposited 80€ two days ago. I was told that at the very latest in two days I'd have the money in my casino account or back in my bank account. Neither has happened.

My emails are not getting any responses, and strangely enough, I can no longer access the live chat. The casino has clearly not reacted, and even though it's just 80€, I'd rather not give it away. I hope you can help me.

Hallo,habe vor 2 Tagen 80€ eingezahlt,mir wurde gesagt nach aller Spätestens 2 Tagen habe ich das Geld auf dem Casino Konto oder auf meinem Giro Konto zurück. Keins davon ist passiert.

auf meine Emails wird nicht geantwortet,und ich komische weiße komme ich in den Live Chat nicht mehr rein. Also keine Reaktion seitens des Casinos,klar es geht nur um 80€ aber die möchte ich ungern verschenken. Ich hoffe sie können mir helfen.

Dear Romanow1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Romanow1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Oh man, sorry.

Forgot to reply

everything is already sorted out.

Thanks anyway

Ach Mensch sorry.

Hatte vergessen zu Antworten

ist alles schon geklärt.

trotzdem danke

Dear Romanow1988,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru