Manga Casino - 技術的なエラーにより、プレーヤーの撤退が遅れています。

Hello, I deposited €100 at Mangacasino and won.

However, due to a technical issue during the withdrawal process, Mangacasino used the same address that I deposited to.

This means the money I requested for withdrawal ended up back at Mangacasino.

Now, Mangacasino is being difficult and claiming that it is my fault, even though it was clearly a technical error on their part.

The money returned to Mangacasino because their wallet was automatically set as the withdrawal destination, as shown in my screenshots.

I don’t understand why they can’t just send me the money if it’s back at the casino due to their withdrawal error.

The screenshot labeled "Manga2" shows my wallet and the deposit to Mangacasino.

The screenshot labeled "Manga 2" shows the wallet set for withdrawal at Mangacasino. It's the same wallet I deposited to, so Manga sent the money to itself.

Hallo, ich habe 100€ bei Mangacasino Eingezahlt und Gewonnen.

Mangacasino hat aber durch ein Technisches Problem bei der Auszahlung die gleiche Adresse hinterlegt auf die ich auch Eingezahlt habe.

Bedeutet das Geld welches ich in Auszahlung gegeben habe ist wieder bei Mangacasino gelandet.

Mangacasino stellt sich jetzt quer und sagt es ist meine schuld, obwohl es ganz klar von ihnen ein Technischer Fehler ist.

Das Geld ist ja auch wieder bei Mangacasino Gelandet da ja ihre Wallet bei Auszahlung hinterlegt war (Automatisch wie man in meinen Screenshoots sieht.)

Ich verstehe nicht wieso sie mir nicht einfach das Geld senden wenn es wieder bei dem Casino gelandet ist durch ihren Fehler bei der Auszahlung.

Der Screenshoot mit Manga2 zeigt meine Wallet und die Einzahlung zu Manga Casino.

Der Screenshoot Manga 2 zeigt die hinterlegte Wallet bei Mangacasino bei der Auszahlung. Es ist die gleiche Wallet auf die ich Eingezahlt habe, darauf hat Manga ausgezahlt. Also das Geld an sich selber gesendet.

Dear freshapple,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. From my experience, usually, a player is the one who enters the address when requesting a withdrawal, therefore I cannot imagine how this could be the casino's mistake. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Weren't you the one who entered this cryptocurrency address?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello.

1. No, I have never paid out
2. I did not enter this address. It was stored by the casino.

I will send the communication to your email address.

Hallo.

1. Nein ich habe da noch nie Ausgezahlt
2. Ich habe diese Adresse nicht eingegeben. Sie war vom Casino hinterlegt.

Ich sende die Kommunikation an ihre Email Adresse.

The casino has credited the money back to my account. I am currently waiting for the payout. Once the money arrives, the case can be closed.

Das Casino hat das Geld zurück auf meinen Acc gebucht. Ich warte gerade auf die Auszahlung. Wenn das Geld kommt kann der Fall geschlossen werden.

Thank you for your reply, freshapple. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I received the money. Thanks 🙂

Habe das Geld erhalten. Danke 🙂

Dear freshapple,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru