Marathonbet Casino - プレイヤーのアカウントが制限されました。

I placed 4 sports bets with this betting site, where I lost 2 and won 2; overall, I just lost money. On the fifth sports bet, I was limited to a ridiculous maximum of R$1.26, although I had deposited more than R$300.00. The site doesn't allow withdrawals until you wager all the deposited money, so I had to play casino games with all the money in my account (something I didn't want to do) just to be able to withdraw what was left. In other words, the betting site deceived me, taking my money. When I contacted support, they told me that the betting site has the right to do whatever they want with a player's account without giving any explanation.

REALIZEI 4 APOSTAS ESPORTIVAS JUNTO A ESSA CASA DE APOSTAS, ONDE PERDI 2 E GANEI 2, ONDE NO SALDO GERAL SÓ PERDI, NA QUINTA APOSTA ESPORTIVA FUI LIMITADO A RIDICULOS R$ 1,26 DE MAXIMO DE APOSTAS, ONDE EU TINHA DEPOSITADO MAIS DE R$ 300,00, A CASA NAO PERMITE O SAQUE ATÉ VOCÊ APOSTAR TODO DINHEIRO DEPOSITADO, TIVE QUE JOGAR NO CASSINO TODO O DINEHRIO DA CONTA (COISA QUE EU NAO QUERIA), PARA PODER SACAR O QUE RESTASSE. OU SEJA A CASA DE APOSTA ME ENGANOU, LEVANDO MEU DINHEIRO. QUANDO ENTREI EM CONTATO COM O SUPORTE, ME ME DISSERAM QUE A CASA DE APOSTA TEM O DIREITO DE FAZER O QUE QUIZER COM A CONTA DO JOGADOR SEM DAR EXPLICAÇÃO NENHUMA.

Dear miguelz226,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Marathonbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly that after the casino restricted the amount you could bet, you continued to play on slots and played down your balance?
• Could you please specify if any balance was confiscated?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear miguelz226,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.