Marsbet Casino - プレイヤーの残高はロックされており、引き出すことはできません。

The issue is that the balance has been locked so it doesn't go into the available balance for withdrawal. When I try to request a withdrawal, it says that there isn't sufficient balance.

O problema é que o saldo foi bloqueado para não ir para saldo disponível para saque. Quando vou fazer a solicitaçao de saque dis que nao tem saldo suficiente

Dear raulbackes5,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Marsbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly you found out you can't withdraw any winnings?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you contacted the casino regarding the issue? What response have you received? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It was my mistake, I hadn't seen that there was a bonus to meet the wagering requirement, everything is ok, I'm sorry, Marsbet Casino is great and you can trust, very good, congratulations.

O erro foi meu não tinha visto que tinha um bonus para cumprir o requisito de aposta tá tudo serto me desculpem o Casino Marsbet é ótimo e da para confiar muito bom eles tão de parabéns.

Dear raulbackes5

Since the issue seems to be a misunderstanding, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.