Marsbet Casino - プレーヤーのデポジットは入金されませんでした。

I still haven't received the money I deposited and it's been three days now and still no KYC approval

Dear Hasin8797h,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello sir deposit amount received

But KYC documents still pending please approve 5days

Hello Hasin8797h,

I'm glad to hear that the deposit has arrived. Please note that the verification process may take up to 14 days so I would definitely recommend to wait only. Please let us know as soon as it would take longer.

Dear Hasin8797h,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.