Mason Slots casino has exceeded my expectations! Fast payments, exciting slots, and support that's both professional and approachable. My only slight annoyance is they could do better with bonus offers tailored for regular players.
It’s great to know you’ve enjoyed some wins, and we hope you continue to have a fun and rewarding time with us. If there’s anything else we can do to make your experience even better, don’t hesitate to let us know.
Congratulations on your $200 jackpot win! 🎉 We’re delighted to hear that your withdrawal was processed smoothly within 24 hours—that’s exactly what we aim for! Enjoy your winnings, and we look forward to seeing you back at Mason Slots soon.
Mason Slots casino is licensed and regulated, which gave me peace of mind. The verification process for withdrawals is a bit lengthy, but it's a sign of their commitment to security. A fair and reliable platform for online gambling with a lot of good games.
Thank you for your thoughtful review! ✅ We take security seriously, and while the verification process may take some time, it ensures a safe and reliable gaming environment. We’re glad you appreciate our commitment to fairness and our game selection. Wishing you the best of luck in your future games!
No major issues, just the occasional loading delay. Won a few bucks here and there. Customer service is super responsive so if I ever need help they’re on it. Can’t complain!
We appreciate your understanding regarding the occasional loading delays. Our technical team is constantly working to optimize the platform for an even smoother experience.
It’s great to know you’ve enjoyed some wins, and we hope you continue to have a fun and rewarding time with us. If there’s anything else we can do to make your experience even better, don’t hesitate to let us know.
カジノ側は問題があることを私に知らせてくれませんでしたが、私は常にプロセス全体を押し通さなければなりませんでした。その間、毎回、さまざまな従業員からさまざまなリクエストを受けました。私がそれらを完全に満たした後、そのたびに新しいリクエストが届きました。そのリクエストは、カジノのページに明記されているルールにさえ準拠していませんでした。ページ上では PDF ファイルは OK だと書かれていますが、メールでは拒否されます。カジノ側は、追加/特別な検証なしで 2000 ユーロまでの引き出しが可能だと説明していますが、毎回、すでに満たしている新しい要件を作り出します。
I won 800€. I was already verified and the casino rules say only above 2000 a further verification is required, but okay, not even that important.
The Casino wouldn’t even inform me that there was a problem but I had to push the whole process all the time, while I got different requests each time, from different employees. After I fully fullfilled them, I each time got new requests, not even compliant with their own stated rules on their page. They say pdf files are ok on page but then deny it in emails. They say withdrawal up to 2000€ without further/special verification is possible but invent new already fullfilled requirements each time.
In their own documents section one can see that they haven’t even checked all my documents (the ones that were relevant and fullfilled all requests). That page also shows what is still needed while 2 employees claim that they have already been fullfilled.
dI never witnessed such a behavior, I was absolutely willing to withdraw within the first hours or days, while they maltreated me. After so much problem causing I realized I would never see my money again and so I gambled it away.
We sincerely apologize for the issues you encountered during your withdrawal process. Your feedback is very important to us, and we are truly sorry for any frustration and inconvenience you experienced.
We are committed to providing a smooth and transparent process for all our players, and it is concerning to hear that we did not meet your We kindly ask that you reach out to our support team. Our team will review your case to ensure that any issues are resolved promptly and to your satisfaction.
Thank you for bringing this to our attention, and we hope to restore your confidence in our casino.
i really don’t understand the bad rating here. Generaly some bad casinos are rated as good and good casinos rated as bad here on Guru….
For me personally, this is one of the best casinos i am playing at. (And i really tried many)
Sure you can loose money here, but this is called gambling! :)
Winnings are always payed out in under 1 hour (last withdraw took 15 minutes). The Support is very friendly and helpful, espacially when i compare it to other casinos.
Thank you for your fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Mason Slots Casino. It’s great to know that you appreciate our quick withdrawals, friendly support, and wide selection of games. Your feedback means a lot to us, and we’re happy to have you as part of our community. If you ever have any questions or need assistance, don’t hesitate to reach out—we’re here to help!
I have been playing over a year at Mason Slots Casino, and I think the rating from Casino Guru are a some conservative. I think it is a great Casino, and they are absolutly fast to pay out withdrawal. I have not had any problems, so I dont know about their support. There could be more slots from more providers, and thats why I give them 4 and not 5, but they deserve regonition for their great site.
Thank you for your review! We’re delighted to hear that you’ve had a positive experience with our fast payouts and smooth site. We appreciate your feedback on the slot providers and are always looking to expand our offerings.
Your satisfaction is important to us, and we’re grateful for your recognition. If you have any suggestions or need assistance, feel free to reach out.
During verification, the casino requested a call to Skype. We agreed for a certain time. This is my first call and I was very worried about him. I answered all the casino questions in detail during the call. I'm sure I provided all the information I was asked. Answered all questions. After the call, my account was blocked. "You have not passed Skype verification successfully. This decision is final and non-negotiable. " The casino does not name the reason and does not provide arguments in support of its position.
I am sure I have answered all Skype verification questions as per my data. I recorded our call and I can prove it. It's a terrible casino, don't use it.
We’re very sorry to hear about your experience with our verification process. We understand how frustrating it can be when issues arise, and we apologize for any inconvenience you’ve faced.
Our goal is to ensure a smooth and transparent verification process, and we regret that we fell short in this instance. Please contact us directly and we’ll investigate this matter further to understand what went wrong.
Thank you for bringing this to our attention. We’re committed to addressing these concerns and improving our procedures.
