Max Vegas Casino - プレイヤーの賞金が遅れています。

Owen me 350 and customer.support did not respond for over 8 weeks and I tried to contact several times through multiple avenues. Now casino is non existent and I feel robbed.

Dear danielmenzie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how the casino owes you these funds? Did you have a pending withdrawal?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear danielmenzie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.