mBitCasino - プレイヤーのアカウントがブロックされました。

Hello,

On November 25th I registered in mBitCasino. I got really nice bonuses but..when I won and tried to withdraw the money my account was disabled. Before this I sent out the docs needed. I don't understand what is going on. They accused me of cheating, creating many accounts and fraudulent actions against other online casinos or payment providers, etc. I even don't understand what it means, not speaking about how to make it. I just had a weekend and decided to play casino..I won 0.119 BTC. It's really good money taking into consideration the fact that I spent only 0.00325375 BTC on deposit. Could you help me please? I just do not know what to do. I read many reviews and most of people are happy with this casino, I thought that it was trustable. But I guess you can trust this casino till the moment you win..It's really sad. And I would be happy if something can be done in this situation

Dear SarahG,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that this was your first game session and the first deposit in this casino? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

Yes, I came across the casino and thought that it would be a nice idea to play a little taking into consideration the fact that the casino has good reputation. I watched some streamers and played Magician's Secrets as I saw this slot gave a really big win to the streamer. I played 2 days, because I didn't have time to Wager % at once. Next day I played some other slot, do not remember the title but can find it if needed

As I deposited more than minimum deposit I received welcome bonus. It was 175% if I'm not mistaken . I thought that it is much to wager and wanted to cancel it, but in the beginning of the game I got a huge bonus in the slot. Don't remember the exact sum, but it was really huge and it is almost all my winning ($2000). So I couldn't cancel the bonus in my profile so as not to lose the money. And I played

Thank you very much, SarahG, for your reply. Could you please forward any relevant communication between you and the casino? My email address is petronela.k@casino.guru. Right afterwards, we will contact the casino directly.

Thank you very much, SarahG , for providing all the necessary information via email. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello SarahG ,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite mBit Casino to join the conversation and participate in the resolution of this complaint.

Dear mBit Casino,

Can you please explain the specific reason for the player's account having been blocked?

Kind regards,

Adam

Hello SarahG ,

I have made contact with the casino and they have stated that your account has been closed pursuant to their terms and conditions regarding fraudulent activity.

Evidence has also been provided to support this. As it seems the casino has acted in accordance with its terms and conditions in this case, we are unable to assist any further and the complaint will now be rejected.

I am sorry I could not be of more help on this occasion.

Kind regards,

Adam