Mega Dice Casino - プレイヤーのアカウントは本人確認を拒否したため閉鎖されました。

I specifically chose this casino because it was advertised as anonymous/no kyc. This was intentional on my part because I have had my identity stolen by casinos in the past. I am not willing to send sensitive personal information via email to gambling sites so I use crypto and patronize casinos that respect that.

well I played at mega dice - deposited about $200 in BTC. My first issue is that a bonus was automatically issued with the deposit even though I didn’t request one. So I had a very big play through requirement to get through of something like 40x.

I met the play through requirements and won a few times and requested withdrawals totaling about 4k.

i entered my bitcoin wallet and shortly after received an emails asking me for photos of my id, a bank statement or utility bill, photos of myself with these items, etc.

customer service pointed out to me that their terms say they can basically ask for this info if they feel like it. However, elsewhere all over review sites and the internet, this is advertised as an anonymous casino. What they are asking me for is not at all anonymous.

they are refusing to pay me unless I provide this info. I responded to their email letting them know I was not willing to share my private information and want a refund. As a result, they locked my account t and when I go to log in, it says it’s locked for "self exclusion" which is not accurate - I never told them to lock my account. This is also why I’m unable to share the exact dollar amounts above - I have no record of the transactions because they locked me out.

it’s a real shame to spend hours working through a huge play though requirement, winning a sizesab le amount, and then being denied the winnings and locked out.

Dear athdress,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms and conditions, and this is what I found (here):

5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.

Regrettably, you must submit your personal documents in order to claim your winnings. Otherwise, they were rightfully forfeited.

Thank you in advance for your reply.

Best regards,

Petronela

Dear athdress,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.