Mega Dice Casino - プレイヤーのアカウントは閉鎖されました。

I made deposit 1800 usdt. I won 1600 Usdt and My account now has $3400. I tried to withdraw. They ask for KYC, but after submitting all document and live chat ensure my document is valid with no problem, they close my account. Now I can not login to my account. I do not understand how is it possible?

Dear elvin007,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

I registered on November 13th. They closed my account on November 29th.

How did you learn about your account being blocked? 

I was on the site. I was making bets. Then I was just kicked out of my account. And I can't log in anymore

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

slots, sports bets

Did you achieve your current balance with the help of a bonus? 

NO