Mega Dice Casino - プレイヤーはデポジットの控除について苦情を述べています。

They took a manual cashback removal from my account saying it was a bonus for cashback but will not tell me what I did to void the funds or show me where they put bonus funds on there and didn't just take my money I made a lot of deposits and they just took my money

Dear reytucci3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide a more detailed timeline of events?
• When have you deposited and lost your funds?
• When was subsequently a cashback supposed to be credited to your account?
• Do I understand correctly you are under the impression no cashback was credited whatsoever?
• What is the origin of the money that was removed by 'manual cashback removal'
• Please forward the email the casino support sent you to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear reytucci3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

[response from Mega Casino representative, clarification added by Casino.Guru admin]

Hi There,

Please note that we do not accept players from the United States as per our terms and conditions, therefore, any account that has been registered from the USA will have been restricted upon registration due to the location. I have also searched for an account and have been unable to find one.

If you can provide more information regarding this matter and any correspondence you have had with our support team, we will be happy to assist you further.

Thank you for your understanding.

I assigned the complaint to the appropriate casino. I apologize for the inconvenience.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.