MelBet Casino - プレイヤーの入金が遅れています。

I have been with this casino for years, lately they have been scamming alot ! 

i made a deposit on the 20 of December which is 4 days back and i still don't have it !! every time i speak to support they say one sentence to you: be patient! they are like robots. 

i reached out to their processing department they reply back asking for a screenshot once i send it they disappear no answer from them !! 

am writing a review everywhere for people to pay attention! THEY ARE SCAMMERS ! 

Player id: 936611****

Dear Diablo2611,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Nick

Thank you for your response, i did reach out to my bank and they 100% confirmed that the amount is sent and received by the casino!! So am 100% sure the issue is from melbet.

Dear Diablo2611,

Did you forward the payment confirmation and the statement from your bank to the casino?

Once they receive it, it still might take up to a month for the casino to locate the lost transaction.

Let us know in case of any update.

Regards,

Nick

Dear Diablo2611,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.