MelBet Casino - プレイヤーの撤退が遅れています。

Even though my account is already verified and my withdrawal has been approved, I haven't been paid for over a month. The only solution given is that my case has been sent to the specialists and that I should wait indefinitely. A very transparent solution regarding your intentions about payments.

A pesar de que ya esta verificada mi cuenta y me sale retiro aprobado , por más de un mes que me no me pagan. Como solución es que ya se envió mi caso a los especialistas y que espere eternamente. Solución muy transparente de sus intenciones a los pagos.

Dear choqqueluz492,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue or only related to your account?
• Were your withdrawal requests repeatedly canceled?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear choqqueluz492,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear choqqueluz492,

thanks for the provided information.

• You specified your account is restricted. Did the casino explain why your account was restricted?
• Were you able to withdraw funds from the casino in the past?
• Did you accumulate your winnings with the help of bonuses?
• Which games did you play to accumulate your winnings?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear choqqueluz492,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.