MelBet Casino - 多額の出金リクエストの最終確認が遅れています。

Hello,

I requested $9400.20 for withdrawal from my Melbet account and suddenly they blocked my withdrawal.  Then they asked verification documents.  I have sent all the documents they asked for. After that, No reply regarding my account verification for last 3 months.  Through Melbet email, I asked about my confirmation, why is it still pending, they only reply that your request is being processed! Even after 3 months , the message is processed and always this reply is received only from Melbet. More than 50 email conversations were completed, but no response. From 6th 2023 April melbet team always telling its on processing....... I think , after 10 years they will give the same answer in processing ....

Dear manugeorge2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

1)Melbet is reply for my every mail "its on process you will get notification". Even after 3 months they telling like that.

2) I bet only in sports betting.

3) I didn't use any bonus bet.

Thank you, manugeorge2022, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.

We received confirmation from the player that their account has been verified and winnings transferred successfully. Even if the main issue was related to sports betting, we mark this complaint as resolved as per the player's request.

Player's additional comments:

Hello

Finally after 4 months Melbet confirmed my verification and allowed me to withdraw my funds.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, manugeorge2022, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru