MelBet Casino - 検証のため、プレイヤーの引き出しが遅れています。

hello sir ,

recently i created account in melbet and deposit 505 and withdraw 510 inr then i deposited 2431.25 and withdraw 2760 than i add 20528.5 and win 49099.45 when i try withdraw it seems your account need verification i sand my document more tan 50 time he said me sand high quality photo please solve my issue

Dear renudevi4u87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you’ve requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

after your intervention i received a message {The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason.

You can withdraw your funds. Please create withdrawal request for all remaining funds on your gaming account. } finely my money is recovered you can mark as solved ,but i told you that this cassino do not deserve 7.7/10 rating

thanks

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, renudevi4u87, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru