Miami Club Casino - プレイヤーのアカウントが閉鎖されました。

I received the $10 no deposit bonus. As I reached $90 and fulfilled my wager requirements, I contacted live chat with a few questions. They responded and said,"once you reach $100, you will be able to withdrawal in bitcoin." He stated, "I didn't need to make a small deposit"and suggested "I just go on gambling to try to reach the $100 minimum withdrawal." Minutes after this, they blocked my IP address and closed my account! No explanation, or reasoning! I am so glad I didn't make any deposits, because I was real close to doing so!

Dear Tammy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked your attached screen shot. Do you receive some message when you try to log in? Could you post the screenshot here?

Have you tried contacting the casino regarding your closed account? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or post it here.

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Tammy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.