MiCasino - プレイヤーのアカウントはブロックされました。

Dear lagtona92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you clarify who submitted this complaint before we proceed? Do I understand correctly that you submitted this complaint on behalf of the person experiencing the described problem?

Thank you very much in advance for your reply.

Best regards,

Kristina

As I told you, my sister-in-law does not have an account here at Casino Guru, or rather she does have one but she does not remember the passwords and username, and she asked me to please help her. She previously sent her documents to the casino from her email and the rest described.

como le comento, mi cuñada no tiene cuenta aqui en casino guru, mejor dicho si la tiene pero no recuerda las contraseñas y usuario, y me pidio de favor le ayudara. ella previamente desde su correo mando sus documenos al casino y lo demas descrito.

I apologize, but we cannot resolve complaints filed on behalf of someone else no matter the circumstances. Please instruct your sister-in-law to file an official complaint when possible and we will try to help.

Thank you for your understanding and this complaint will now be rejected without a possibility to reopen it.