MilkyWay Casino - プレイヤーのアカウントが閉鎖され、資金が遅れています。

Hello, I was able to make a deposit at the casino. However, I immediately requested my account to be suspended due to gambling addiction. I asked for the 100 Euro deposit to be refunded to my bank account which was promised to me. My account was suspended, and I no longer have access to it I was blocked on live chat. I would like to have the 100 Euro, which I did not gamble with, refunded.

Hallo ich konnte beim casino einzahlen. Habe aber dann direkt mein Konto wegen Spielsucht sperren lassen. Ich habe darum gebeten mir die 100 Euro Einzahlung auf mein Bankkonto zu erstatten Dies wurde mir auch zugesagt. Mein Konto wurde gesperrt und ich habe kein Zugriff mehr darauf Im livechat wurde ich gespeert. Ich möchte gerne die 100 Euro womit ich nicht gespielt habe erstattet bekommen

Dear Alineb1991,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your refund and understand your concern.

However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If you still haven't received your refund by 14 days since requesting it, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

And why does the casino suddenly block my live chat and I can no longer speak to them????

Und warum speert das Casino auf einmal meinen Livechat und ich kann nicht mehr mit ihnen sprechen ????