MilkyWay Casino - プレイヤーの賞金は没収されました。

after using the bonus from the free code, the withdrawal was rejected because of a supposedly duplicate account. This is not the first time this casino has played. Of course I am a depositor. They did not pay out the winnings, they canceled them

Dear Perkoz88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if this was the first account you registered in this casino?
• If it was, is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you pass the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

yes this is my first and only account. and no one certainly plays on the same IP. from what I remember I think I only sent the ID, because they didn't even want verification.

Thank you very much for your reply, Perkoz88. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent it by email