Millionaria Casino - プレイヤーのアカウントは閉鎖されました。

I deposited 200 Euro and won during my gambling session. Then i paused for 30 Minutes and when i came back my Account was closed.

All of a sudden. I asked live chat why, they said it was "an administration decision."

Could you please resolve this since i have 1000 Euro still on this Account which i would like to play with / or withdraw.

They gave me no reason why the closed my account.

I cant login.

I just openend my account there 3 Hours ago.

So i really dont get why there are closing my account for no reason.

Dear Saint90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Allow me to ask a few questions so I might better understand the situation. Could you please advise if you claimed any bonuses when playing in the casino and if so which ones? Would you be able to share the message the casino send you regarding the account closure? Forward it to tomas@casino.guru alternatively post it here.

Thank you in advance for your reply.

Best regards,

Tomas

account is open again. Thanks anyway for the very quick response

konto ist wieder offen. danke trotzdem für die sehr schnelle rückmeldung

Dear Saint90,

Do I understand correctly your issue has been resolved and you don't require our help anymore with your account or your withdrawal?

I'll look forward to your reply.

was solved

wurde gelöst

Dear Saint90,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru