Mirax Casino - プレイヤーの入金ボーナスは拒否されました。

I made a $30 deposit and claimed a deposit bonus that I am eligible for and they are refusing to give me the bonus they owe me.

Dear cofieldjared,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mirax Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise what was the reason the casino informed you about they will not grant you the bonus?

Could you please advise if you decided to play your deposited funds or if you requested a refund of your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

At first the guy tried to say that I entered the bonus code in lowercase letters which is incorrect and I told him that. I entered the bonus code correctly and clicked the arrow next to it which added the bonus to my deposit. Then he said he was checking all the information again and after roughly a 20-30 minute wait he simply said he could not issue the bonus to me. He didn't even have another made-up reason why that time.

And yes I did play the funds that I deposited but that was before I figured out that they weren't going to give me the bonus they I am owed.

Thanks for the explanation.

Since you played down your deposit, I am afraid there is not much that can be done regarding your bonus at this time. Bonuses usually can be credited before you start playing your deposited funds, but since you already started playing crediting the bonus would be impossible.

Please let me know if there is any other issue I might help you with, otherwise, I'll close the complaint. I'll await your reply.

Dear cofieldjared,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.