Mondcasino - プレイヤーの資金がアカウントから消えました。

After a total of 9 years online casino, I won a jackpot totaling 2 BTC for the first time. After winning I wanted to make a withdrawal but suddenly my account was 0.00. After contacting customer service, you don't know anything. This is the biggest corruption I've ever seen.

I won the amount and I would like to have my winnings.

Nach insgesamt 9 Jahren Online Casino habe ich zu ersten mal einen Jackpot von insgesamt 2 BTC gewonnen. Nach dem Gewinn wollte ich eine Auszahlung tätigen aber mein Konto war plötzlich 0.00. Nach Anfrage beim Kundenservice weiß man von nichts. Das ist die größte Korruption die ich jemals gesehen habe.

Ich habe die Summe gewonnen und möchte gerne meinen Gewinn haben.

Dear Chris187,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward me any supporting evidence? We really want to help you to resolve this unpleasant situation, but we will need either your game history or screenshots showing the win. My email address is petronela.k@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Petronela K.,

I writing u because I started a complaint about Mondcasino.com

I win a massive amount on a Jackpot Game but I was so surprised and nervous that I didn't make any screenshot. After I ended this Game I saw for a few seconds the Balance (2 BTC) after that the Casino side slowed down a bit I started to refresh the side and there was no Balance. They took it clearly away. No if I want to Login its says Error. I can't even Login now!

Dear Chris187,

Have you saved any Registration email from the casino or any other relevant screenshot or piece of evidence that would support this case? Please understand that without any supporting evidence it will be very difficult to confront the casino.

Dear Chris187,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.