Monro Casino - プレイヤーの撤退が遅れています。

The casino has verified all my documents and still refuses my withdrawal. I uploaded the same documents to 2 other casinos of the same company and the withdrawals were accepted smoothly. Not at this casino. The support answers suspiciously and it seems as if they want to prevent withdrawals at all costs

Dear Inkognitoxx,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a screenshot of the pending withdrawal requests in your casino account?

When was the last time you requested a withdrawal from this casino?

Have you made any successful withdrawals from this casino before?

Have you communicated with the casino customer support about the reasons why your withdrawals are denied?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

You can close the case. Thank you.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.