MostBet Casino - アカウント認証に関するプレイヤーの問い合わせ。

Hello Guru Myself Anirudh k***.. First of all I'm not playing casino I only predict myself and place bets in Mostbet. Before 2days I had withdrawn 35k from my account then 15k remains in my account then I played a bet that wins again played a bet which also wins after placing that last bet my Account gots FROZEN.I had contacted Mostbet they only says that you have to sent documents..I have already sent that documents and they gave me time of 06th MAY for vido conference... Do u think they'll call me on skype? Bcoz last time my frnds account also got frozen and haven't yet resolved he tried alot.. They only gave time to wait for the call but he hasn't got any skype video call.. so I want to know from you that what should I do.. Should I wait or should I take some actions towards them? Hope You'll help me regarding this issue.. A hug amount of mine is in that account of 63000+ I want all the amount in my bank as soon as possible.. Thank uu in advance will hope for the best reply from uu sir

Dear Anirudh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to account verification, we will try to help you.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. It is nothing unusual to undergo a Sky call to verify your account and I would strongly recommend attending it.

Please keep me updated and let me know how the call went. I will set the timer for 12 days and check back with you on the 7th of May. Thank you very much in advance.

Best regards,

Petronela

Dear Anirudh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.