MostBet Casino - プレイヤーは繰り返しアカウントが凍結される。

Account unfrozen after about 2 months of KYC procedure and the same day frozen again. I have made 2 tries of money withdraw from my account to my wallet, from where the deposit came. And that's it. Its blocked again. Unblocked and blocked again the same day. Another 2 months of verification They say? I just passed that shit! 2 months of waiting! Is Mostbet a scam site or what?

Dear joollyrooger83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that your documents were verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Did some slots and sport bettings.

Yes, my documents were fully verified. Passed all steps from id's, place of living to Skype verification.

Played with no active bonuses.

Just want to withdraw money having bad customer experience with account freezing for almost 2 months. That's it. Cant believe They freezing it again the same day. Unbelivable.

I dont know what just happened. I checked my account today and its unfrozen again with no mail notification. Attempting to push withdrawal now. Will inform You what will happen next.

Thank you for the update, joollyrooger83. Hopefully, you will receive your winnings soon. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I can confirm. Withdrawal approved and its already on my wallet. Thank You for Your time and help. We can close the complaint.

Dear joollyrooger83,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru