MostBet Casino - 賞金の出金が遅延しています。

I am waiting for my lifting and it says that it is processing and nothing the casino only tells me that I have to wait but they do not tell me anything else

Estoy a espera de mi levantamiento y dice q esta procesando y nada el casino solo me dice q tebfo q esperar pero no me dicen mas nada

Dear Jostin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok, thanks, I was already verified, they asked me for a photo of the document and a selfie with it in hand

Ok gracias ya fui verificado me pidieron foto de documento y selfie con el en la mano

Dear Jostin,

Have you received your withdrawal from the casino yet?

Dear Jostin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.