Mr. O Casino - アカウント確認の問題により、プレイヤーの引き出しが遅れています。

It will not allow me to verify my account..

it won’t even load the verify account page and so I can’t withdraw any of my winnings 😡😡😡😡

Dear tif21,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re facing with verifying your account.

To help us better understand the situation and assist you effectively, could you please provide a bit more detail on the following:

• Have you received any error messages or notifications when trying to access the verification page? If so, could you share what they said?
• Have you tried accessing the verification page from different devices or browsers? If yes, did you encounter the same issue?
• How long has this issue been occurring? Have you been able to access the verification page in the past, or is this a new problem?
• Have you already contacted the casino’s support team about this issue? If so, what was their response?

If you have any screenshots or other relevant communication regarding this issue, please feel free to forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear tif21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.