Mr. O Casino - プレイヤーが賞金を受け取れずにいます。

I played here years many deposits many cashouts the rules were always no back to back free promotion cashouts has to be a deposit I played this weekend put in 700-800$ in multiple deposits free and clear ( no bonus) well I got a email today 50$ free chip 1500 playthrough which I beat with Xtra to spare then denied payment and removed all the $

Dear Hardrock74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

It was denied and removed

I have it downloads there terms and c it does not say that 6.1 at all

Dear Hardrock74,

It is clearly stated in their term that you have to make a deposit after a withdrawal if you have to be eligible for any kind of bonus, no matter how much did you deposit prior to that: https://mrocasino.com/terms

As the casino made an exeption, it is rather generous of them.

Please let us know once the withdrawal is processed.

Regards,

Nick

It's processed and paid ty

Dear Hardrock74,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru