Mr. O Casino - プレイヤーは、賞金に影響するゲームの不具合を報告しました。

This is so ridiculous the way this casino is acting.

So the game galaxy blast it has the potential to get some massive wins thats the only reason i keep playing it. It definitely still has some bugs that they wont addmitt to they just keep Blaming the Players for whatever happened.

This time however it is all on them 100%

So i was betting 11 dollars a turn the game froze my money amount but continued to run and went as high as it can go i have screenshots of this but they are saying that the scrrenshots are not good enough that u should be screen recording all my game play?

Thats not right is it?

Dont casino's have records of all the

Play to cover their own butt? For payment purposes and what not?

You can see in my screenshots that my cashout amount is not on the leaderboard at any timewjen if i cashed out it would post right away....

And you can also see in the top right corner that my service on my device is at full bars yet they are tryi g to say that i was having internet connection issues? Funny how there eas no connection issuseswhrn they were winning the 80 from me at first but as soon as i win there is connection issuaes? Sounds a little wonky to me how about you wahts your opinion?

Dear Mikeydee707,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr. O Casino.

I apologize but it's impossible for us to conclude from the screenshots your game round froze or experienced a bug.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what the disputed amount represents in this situation?
• Has the casino refunded your bet or was the bet amount lost?

Thank you very much in advance for your reply.

Best regards,

Tomas