Mr Bet Casino - プレイヤーが自分のアカウントにアクセスするのに苦労している。

It won't let me access my account

No me deja ingresar a mi cuenta

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be?  Are you receiving any error message when trying to access your account? Please forward it to me. If the problem is persisting, we will contact the casino and ask for their cooperation. Thank you in advance for your reply.

Best regards,

Kristina

Dear Mario,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.