Mr Bet Casino - プレイヤーが賞金を受け取れずにいます。

I filled with all my personal information, and tried to do a withdrawn with the same account i made the deposit (neteller).

I made a withdrawn last saturday and I didnt receive nothing yet, and I'm reading on the internet that "Mr Bet" is full of problems about delay on payment. I really need the money, dont do this to me.

Dear blopapa7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello! Mr Bet's house still hasn't paid me the prize, they told me 5 business days and yesterday was over. they keep making excuses

Hola! toda´vía la casa de Mr Bet no me pagó el premio, me dijeron 5 dias habiles y ya se cumplieron el día de ayer. Me siguen poniendo excusas

Dear blopapa7,

Have you received your withdrawal from the casino yet?

Dear blopapa7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.