Mr Bet Casino - プレイヤーが賞金を受け取れずにいます。

I played with no bonus money, no free spins.

I made the amount of 450 and requested the withdrawal.

They gave me 24 hours to wait and it's been 3 days and the amount hasn't dropped into my account.

I liked the cacino. But this delay to withdraw is not pleasing me since smaller platforms pay in less time.

Eu joguei com dinheiro sem bônus, sem rodadas gratis.

Fiz o montante de 450 e solicitei o saque.

Me deram 24 horas pra aguardar e já fazem 3 dias e o valor não caiu em minha conta.

Eu gostei do cacino. Mas essa demora pra sacar não tá me agradando sendo q plataformas menores pagam em menos tempo.

Dear kristianosantana2023,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have received. Thanks. I close the case here

Já recebi. Obrigado. Encerro o caso por aqui

Dear kristianosantana2023,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru