Mr Bet Casino - プレイヤーのアカウントがブロックされました。

Good afternoon, my account was blocked for having multiple accounts, but I don't have multiple accounts, I have one account and my brother has another!!! They blocked it because both accounts were on the same device, I have 990 reais to withdraw, but I can't even enter the account, there's no way to request a withdrawal, or revert because I didn't do anything

Boa tarde, minha conta foi bloqueada por ter várias contas, porém eu n tenho várias contas, eu tenho uma conta e meu irmão tem outra!!! Eles bloquearam pois estava no mesmo dispositivo as duas contas, eu tenho 990 reais para sacar,mas não consigo nem entrar na conta,n tem como solicitar um saque, ou reverter pq eu não fiz nada

Hello wilkermazzuco1234,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Is your brother's account verified as well? Did you both use bonuses in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear wilkermazzuco1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.