Mr Bet Casino - プレイヤーの入金確認が繰り返し拒否されました。

It's been a week since they've been asking me for the payment receipt, which I've sent multiple times. They keep saying that I've sent the wrong receipt, but I haven't. They want the receipt from 31/01 for the amount of R$200. I've sent it multiple times. That day, I only made one transfer using Pix for that amount, so there's no way I could be sending the wrong thing. Every time, they inform me via email that I need to resend it because it's wrong, but it's not. I need help.

Faz uma semana que estão me pedindo o comprovante de pagamento, o mesmo já mandei várias vezes sempre fala que mandei o comprovante errado, porém não enviei o errado, eles quem o comprovante do dia 31/01 valor de r$200. já enviei várias vezes, nesse dia só fiz um pix nesse valor portanto não tem como eu estar mandando errado, toda vez ele me informa por e-mail que tenho que reenviar que esta errado mas não está. Preciso de ajuda

Dear crevelari,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share the correspondence from the casino where they asked you for proof of your deposit? Post screenshots here or send me the information to my email at tomas@casino.guru
• Have you successfully submitted a proof of deposit in this casino in the past?
• Do I understand correctly there is a pending withdrawal of your winnings?
• Did you achieve your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, I have sent you the history of all our conversations via email.

I also sent you proof of everything.

bom dia tem encaminhei o histórico de todas nossa conversa no e-mail

mandei pra você também o comprovante tudo certinho

Good morning, after 15 days, they approved my receipt, I was able to withdraw it, thank you very much

Bom dia, depois de 15 dias, aprovaram meu comprovante, consegui sacar muito obrigada

Dear crevelari,

I'm glad to hear that you were able to request a withdrawal. Have you received your funds yet? May we consider the issue resolved?

Dear crevelari,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear crevelari,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru