Mr Bet Casino - プレイヤーの出金に関する問題が発生しています。

It's been more than 50 hours since I made my withdrawal request

From 202 BRL

Mr.bet Casino without any explanation

Withdraw and credited back to my casino account 152 BrL

Causing my withdrawal request to be canceled

And they asked me to redo another withdrawal request

Já si passo mais de 50 horas que tinha feito minha solicitação de saque 

De 202 BrL

O Casino Mr.bet sem nenhuma explicação

Retirou e creditou de volta na minha conta do casino 152 BrL

Fazendo com que minha solicitação de saque fosse cancelada

E pediram pra mim refazer outra solicitação de saque 

Dear ERMINHOLIMA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before?

Do I understand correctly that the casino confiscated 50 R$ after canceling the withdrawal request? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I've made several withdrawals before

I play at mr

about 3 years

Earnings are bonus

15 BRL bonus

I did the scroll

Maximum withdrawal 250 BrL

I drew 202

Months ago I had a problem with mr.bet

They take 21 days for my withdrawal to drop

And now adenovo

Já fiz vários saques antes

Eu jogo no Mr

Uns 3 anos

Os ganhos são de bônus

Bônus de 15 BrL

Fiz o rolover

Saque máximo 250 BrL

Saquei 202

Meses atrais tive problema com o mr.bet

Eles demoram 21 dias pro meu saque cair

E agora adenovo

he sent me this

But I didn't play anymore and I didn't lower my balance

They are irresponsible

They withdraw 152 BrL

And realized they were wrong

they put it back

Making me have to request the withdrawal again

ele me enviaram isso

Só que eu não joguei mais e não abaixei meu saldo

Eles são irresponsável mesmo

Eles que retiro 152 BrL

E perceberam que erraram

Colocaram de volta

Fazendo que eu tenha que solicitar denovo o saque

Thank you for your reply, ERMINHOLIMA. Do I understand correctly that you had to request a new withdrawal? Could you please post here a screenshot of your withdrawal history?

Additionally, if there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I want to thank you

they paid me

Late

more paid

Quero agradecer vcs

Eles me pagaram

Com atraso

Mais pagaram

Dear ERMINHOLIMA,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru