Mr Bet Casino - プレイヤーの撤退は遅れています。

I made some deposits and my earnings are at BRL964.27. I made two withdrawal requests. One part by bank transfer, the other by netteeler. Both are pending and I can't get a solution with Mr Bet's support.

Thanks

Julio L*****

Fiz alguns depósitos e meus ganhos estão em BRL964,27. Fiz duas solicitações de retirada. Uma parte por transferência bancária, outra pela netteeler. Ambas estão pendentes e não consigo solução com o suporte do Mr Bet.

Obrigado

Julio L*****

Dear Lagedo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago were your withdrawals requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Lagedo,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.