Mr Bet Casino - プレイヤーはアカウント確認の問題により賞金の引き出しに苦労しています。

On November 2nd, I made a deposit of €35 at this Casino and won €395.

The deposit was made via MBWAY. Although I am a verified customer, on November 4th, they requested proof of the deposit. I accessed my MBWAY and requested proof of the purchase, which was sent to my email, and I forwarded it to the Casino. However, they insisted that it must include my name and asked for a bank statement. I provided my bank statement showing the €35 withdrawal. The primary account holder's name is my husband, and it was rejected again. I went to the bank where I received a document, signed and stamped, indicating account ownership by both my husband and me. It was denied once more because they wanted my name to appear on the MBWAY statement, despite all proof having been sent. They simply do not want to pay—THIS IS NOT A RELIABLE CASINO; DON'T PLAY THERE!

No dia 2 de novembro fiz um depósito de 35€ neste Casino. Onde ganhei 395€.

o depósito foi feito por mbway. Embora sendo cliente verificada no dia 4 pediram comprovativo de depósito, entrei no meu MBWAY e pedi comprovativo da compra onde foi me enviado para o meu email, e enviei ao Casino. Entretanto eles dizem que tem de ter o meu nome e querem extrato bancário. Eu enviei o meu extrato bancário com o retirada dos 35€. O nome do 1 titular é o do meu marido, foi novamente rejeitado, desloquei me a entidade bancária onde tenho um documento assinado e carimbado pelo banco onde consta os titulares da conta Eu e o meu marido. Novamente negado porque querem que no MBWAY conte o meu nome onde já foi enviada todas as provas. Eles não querem é pagar NÃO É UM CASINO SÉRIO NÃO JOGUEM LÁ

Dear Trevo2024,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you tried requesting your bank to send you the bank statement with your name visible instead of your husband's name? Alternatively, have you tried requesting the bank to issue you a stamped confirmation on a single piece of paper that would show that both you and your husband are the owners of the bank account?

Have you used any payment method for depositing into this casino that belongs only to your husband?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika