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• Why can other players play the game Book of Dead and I no longer?

• Wieso können andere spieler das spiel Book of Dead spielen und ich nicht mehr ?

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand the casino is not obliged to offer specific games. Casinos and game providers can also decide to discontinue cooperation whenever they want to. I am sorry, but we cannot punish the casino for issues like this. I feel like the best option for you is to play a different game, or play in some other casino.

Looking forward to hearing from you.

Best regards,

Kristina

Why can other players from Germany play the game Book of Dead and I no longer?

Wieso können andere spieler aus Deutschland das spiel Book of Dead spielen und ich nicht mehr?

My boyfriend can play the Book of Dead game and I can't ... why is that?

Mein Freund kann das Spiel Book of Dead spielen und ich nicht mehr ...wieso das ?

Sorry, Thomas, I don't have an answer for that question, however, it doesn't change anything when it comes to my previous statement -  we cannot punish the casino for not offering a certain game to players. The best thing, in this case, is to try to find a different casino where you can play this game.

Please, let me know if there is anything else I could help you with, otherwise, I’m afraid I will be forced to reject this complaint. Thank you in advance for your reply and understanding.

So do not want to understand me or

my friend can play the game book of dead but i can't .......... exactly the same with Legacy of dead ...

So wollen mich nicht verstehen oder

mein freund kann das spiel book of dead spielen aber ich kann es nicht ..........genau so das gleiche mit Legacy of dead ...

Again, this is not something we could help you with. Please understand we cannot punish the casino just because you cannot play one game. Please find another casino where the game is available for you, or play a different one - there are thousands to choose from.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.