Mr Bet Casino - プレイヤーは残高を引き出すのに苦労しています。

I'm trying to withdraw on the Mr.bet app they are always talking they are doing their best and the amount is not allocated to my account

Estou tentando fazer o saque no app Mr.bet eles estão enrolando sempre fala que estão fazendo o possível e o valor nao e espaçado pra minha conta

Hello Rafa2356,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes, every day now they are asking for a photo of my documents and I can't send it because the app recipe all the photos I'm tempted to send it I made a withdrawal request on the 16/08/2022 it stayed until the 25/08/2022 in verification but I didn't have the value transferred

Sim todos os dia agora estão pedindo foto dos meus documentos e não consigo enviar pq o aplicativo receita todas as fotos estou tentado de todo jeito enviar fiz um pedido de retirada dia 16/08/2022 ficou até dia 25/08/2022 em verificação mas não tive o valor repassado

And I'm going to the app account, the amount I made a new withdrawal request in the amount of 1500 and another one of 500 is pending in the app I'm trying to send photos of the document but without success

E vou tou pra conta do aplicativo o valor fiz novo pedido de retira no valor de 1500 e outro de 500 está pendente no aplicativo estou tentando enviar fotos do documento mas sem sucesso

Hello Rafa2356,

Be sure to verify your account as there is no way to withdraw your balance without finishing the process. If you can't directly upload it in the app, be sure to contact the e-mail support and send them there the requested documents.

Dear Rafa2356,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.